Usability testing

Teste de UsabilidadeYou will get all that is needed for usability testing sessions:

  • Lab facilities fully equipped for desktop and mobile testing
  • Simultaneous translation
  • Local moderator
  • Recruitment
  • Video recording and streaming services
  • Reports in English

Testing with local users →

Ethnographic field studies

Pesquisa com usuáriosWe will take you to spend some time with local people so that you can understand a bit deeper who they are, how they live and what matters to them.

Connecting with local users →


90% of our clients have done more than one project with us

Get to know our clients →

In order to improve our Brazilian online shop, we needed to discover more on how our customers behave and interact with our service. Due to the deep understanding of the Brazilian market, Mercedes Sanchez’ researchers were able to help us find pain points, improve our flows and wordings and increase user engagement. Mercedes Sanchez brought valuable information to our company.
Dominik Sibum
Manager e-commerce User Experience, bonprix, Germany
I have worked with Mercedes Sanchez Usabilidade many times, on projects and through the UX Alliance, and every time I have been immensely impressed. Projects are always completed to high-standards and with tons of enthusiasm, from research through to delivery. The local knowledge provided is also invaluable. Mercedes is the go to person for user experience research in Brazil.
Alessandra Millar
Senior User Researcher at ExperienceLab (UK)
We have done Usability testing on a mobile app in Brazil with Mercedes Sanchez local researchers and we got rich information not only about usability improvements but also on cultural issues that could affect Brazilian users.
UX Researcher
Travel company, Chile.
I have worked with Mercedes and her team on two projects and both times I have been extremely pleased with the results. They have an extremely thorough approach and have delivered great results with very tight timescales.
Billie Andersen
Senior User Researcher at LBi (UK)
I have had the pleasure of working with Mercedes and her team on a number of projects and bids and within our UX company network. If you need help with usability testing and consulting in Brazil, she certainly is the person to go to.
Birte Koerber
Director User Experience, SirValUse Consulting GmbH (Germany)
Mercedes and team has supported ExperienceLab when our clients require research in Brazil and is always been a welcoming and reliable host, making sure our sessions run smoothly and keeping our consultants happy!
Gemma Wisdom
Marketing Director at ExperienceLab (UK)