In order to improve our Brazilian online shop, we needed to discover more on how our customers behave and interact with our service. Due to the deep understanding of the Brazilian market, Mercedes Sanchez’ researchers were able to help us find pain points, improve our flows and wordings and increase user engagement. Mercedes Sanchez brought valuable information to our company.
I have worked with Mercedes Sanchez Usabilidade many times, on projects and through the UX Alliance, and every time I have been immensely impressed. Projects are always completed to high-standards and with tons of enthusiasm, from research through to delivery. The local knowledge provided is also invaluable. Mercedes is the go to person for user experience research in Brazil.
We have done Usability testing on a mobile app in Brazil with Mercedes Sanchez local researchers and we got rich information not only about usability improvements but also on cultural issues that could affect Brazilian users.
I have worked with Mercedes and her team on two projects and both times I have been extremely pleased with the results. They have an extremely thorough approach and have delivered great results with very tight timescales.
I have had the pleasure of working with Mercedes and her team on a number of projects and bids and within our UX company network. If you need help with usability testing and consulting in Brazil, she certainly is the person to go to.
Mercedes and team has supported ExperienceLab when our clients require research in Brazil and is always been a welcoming and reliable host, making sure our sessions run smoothly and keeping our consultants happy!